1. Introduction

Summit Lift and Seal, LLC ("we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, protect, and share personal information obtained through our website, service inquiries, telephone calls, and text messaging communications.

Website: https://summitliftandseal.com

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2. Personal Information We Collect

We may collect the following information when customers contact us, complete website forms, request estimates, or schedule services:

• Name

• Phone number

• Email address

• Residential or business address

• Property and project information

• Service inquiries and appointment details

• Communication records and SMS consent preferences

• Website usage information, such as IP addresses and browser information, when applicable

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3. How We Use Personal Information

We use personal information exclusively for legitimate business and customer service purposes, including:

• Responding to customer inquiries

• Providing estimates and service information

• Scheduling and confirming appointments

• Communicating service reminders and scheduling changes

• Providing project updates

• Answering customer questions

• Maintaining business and customer records

• Complying with applicable legal obligations

• Sending emails that provide updates about when we will be in a geographic area, special pricing on offered services and other content of similar context.

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Summit Lift and Seal, LLC does not send promotional or marketing text messages.

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4. Information Sharing

We do not sell or rent customers' personal information.

We may share limited personal information with trusted service providers when necessary to operate our business, such as website hosting providers, scheduling systems, and SMS communication platforms. These providers may process information solely to provide services on our behalf.

We may also disclose information when required by law.

SMS consent is not shared with third parties or affiliates. Mobile phone numbers and SMS consent information are not shared with third parties or affiliates for marketing or promotional purposes.

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5. SMS Text Messaging

Customers who voluntarily opt-in to receive text messages from Summit Lift and Seal, LLC may receive messages concerning:

• Communication about booking appointments

• Appointment confirmations and reminders

• Estimate scheduling and follow-ups

• Service scheduling and updates

• Project status updates

• Responses to customer inquiries

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We do not send marketing or promotional SMS messages.

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Message Frequency: Message frequency varies based on customer service needs.

Message and Data Rates: Message and data rates may apply.

Opt-Out: Customers may opt-out of SMS communications at any time by replying STOP to any text message.

Assistance: Customers may reply HELP for assistance or contact us through our website.

Consent: SMS consent is voluntary and is not a condition of purchasing services. When you submit your information through our forms, you are consenting to receive calls, emails or text messages from us. 

Privacy: SMS consent is not shared with third parties or affiliates.

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6. Information Security

We implement reasonable security measures to protect customer information from unauthorized access, disclosure, alteration, or misuse. However, no electronic transmission or storage system can be guaranteed completely secure.

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7. Data Retention

We retain personal information only as long as reasonably necessary to provide services, maintain business records, comply with legal requirements, and resolve disputes.

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8. Customer Privacy Rights

Customers may contact us to request access to, correction of, or deletion of their personal information, subject to applicable legal requirements and recordkeeping obligations.

Customers may withdraw SMS consent at any time by replying STOP.

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9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

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10. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on our website with an updated effective date.

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11. Contact Information

Summit Lift and Seal, LLC

Website: https://summitliftandseal.com

1-205-210-4868

For privacy-related questions, please contact us through our website.